Which index contains ITSI Episodes?
A. itsi_tracked_alerts
B. itsi_grouped_alerts
C. itsi_notable_archive
D. itsi_summary
B is the correct answer because ITSI episodes are stored in the itsi_grouped_alerts index. This index contains notable events that have been grouped together based on predefined aggregation policies. Episodes help you reduce alert noise and focus on resolving incidents faster.
Which index is used to store KPI values?
A. itsi_summary_metrics
B. itsi_metrics
C. itsi_service_health
D. itsi_summary
A is the correct answer because the itsi_summary_metrics index is used to store KPI values in ITSI. This index improves the performance of the searches dispatched by ITSI, particularly for very large environments. Every KPI is summarized in both the itsi_summary events index and the itsi_summary_metrics metrics index.
Which of the following is an advantage of an adaptive time threshold?
A. Automatically alerting when KPI value patterns change over time.
B. Automatically adjusting thresholds as normal KPI values change over time.
C. Automatically adjusting to holiday schedules.
D. Automatically predicting future degradation of KPI values over time.
Explanation: An adaptive time threshold in the context of Splunk IT Service Intelligence (ITSI) refers to the capability of dynamically adjusting threshold values for Key Performance Indicators (KPIs) based on historical data trends and patterns. This feature allows thresholds to evolve as the 'normal' behavior of KPIs changes over time, ensuring that alerts remain relevant and reduce the likelihood of false positives or negatives. The advantage of this approach is that it accommodates for natural fluctuations in KPI values that may occur due to changes in business operations, seasonality, or other factors, without requiring manual threshold adjustments. This makes the monitoring system more resilient and responsive to actual conditions, improving the overall effectiveness of IT operations management.
Which of the following describes a way to delete multiple duplicate entities in ITSI?
A. Via c CSV upload.
B. Via the entity lister page.
C. Via a search using the | deleteentity command.
D. All of the above.
D is the correct answer because ITSI provides multiple ways to delete multiple duplicate entities. You can use a CSV upload to overwrite existing entities with new or updated information, or delete them by setting the action field to delete. You can also use the entity lister page to select multiple entities and delete them in bulk. Alternatively, you can use a search command called | deleteentity to delete entities that match certain criteria.
What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?
A. Use | stats functions in custom fields to prepare the data for KPI calculations.
B. Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.
C. Make sure that all fields conform to CIM, then use the corresponding module to import related services.
D. Plan to build as many data models as possible for ITSI to leverage
When onboarding data into a Splunk index, assuming that ITSI will need to use this data,
you should consider the following:
B. Check if the data could leverage pre-built KPIs from modules, then use the correct TA to
onboard the data. This is true because modules are pre-packaged sets of services, KPIs,
and dashboards that are designed for specific types of data sources, such as operating
systems, databases, web servers, and so on. Modules help you quickly set up and monitor
your IT services using best practices and industry standards. To use modules, you need to
install and configure the correct technical add-ons (TAs) that extract and normalize the data
fields required by the modules.
The other options are not things you should consider because:
A. Use | stats functions in custom fields to prepare the data for KPI calculations. This is not
true because using | stats functions in custom fields can cause performance issues and
inaccurate results when calculating KPIs. You should use | stats functions only in base
searches or ad hoc searches, not in custom fields.
C. Make sure that all fields conform to CIM, then use the corresponding module to import
related services. This is not true because not all modules require CIM-compliant data
sources. Some modules have their own data models and field extractions that are specific
to their data sources. You should check the documentation of each module to see what
data requirements and dependencies they have.
D. Plan to build as many data models as possible for ITSI to leverage. This is not true
because building too many data models can cause performance issues and resource
consumption in your Splunk environment. You should only build data models that are
necessary and relevant for your ITSI use cases.
Which of the following items describe ITSI Backup and Restore functionality? (Choose all that apply.)
A. A pre-configured default ITSI backup job is provided that can be modified, but not deleted.
B. ITSI backup is inclusive of KV Store, ITSI Configurations, and index dependencies
C. kvstore_to_json.py can be used in scripts or command line to backup ITSI for full or partial backups.
D. ITSI backups are stored as a collection of JSON formatted files.
Explanation:
ITSI provides a kvstore_to_json.py script that lets you backup/restore ITSI configuration
data, perform bulk service KPI operations, apply time zone offsets for ITSI objects, and
regenerate KPI search schedules.
When you run a backup job, ITSI saves your data to a set of JSON files compressed into a
single ZIP file.
C and D are correct answers because ITSI backup and restore functionality uses kvstore_to_json.py as a command line script or as part of custom scripts to backup ITSI
datafor full or partial backups. ITSI backups are also stored as a collection of JSON
formatted files that contain KV store objects such as services, KPIs, glass tables, etc. A is
not a correct answer because there is no pre-configured default ITSI backup job provided.
You can create your own backup jobs or use the command line script or custom scripts to
backup ITSI data. B is not a correct answer because ITSI backup is not inclusive of index
dependencies. ITSI backup only includes KV store objects and optionally some .conf files.
You need to use other methods to backup index data.
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